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Posts Tagged ‘charlottesville dmv can suck it’

I went to the Virginia DMV last week. I know to expect a long wait. No big deal, regular annoyance. But I heard the woman inputting my application data say a day and a month that were one digit off from my birthday.

I called her out on it. She looked at me like I’m somehow hearing things, says “No, I didn’t say that.”

“Well, see, if you were entering my birthday, then you’d be one-off. I want to make sure it’s right because I’ve had mistakes happen before.” I tell her this and I tell her my correct birthday.

She repeats that she didn’t say that.

Well, even if Ms. Herndon didn’t SAY it (which she did), she certainly typed it. There it was printed out on my voter registration and everything else. I tell someone. They say they will fix it. It takes some ten minutes. Fine.

Then they stick my file in at the end of the line. WHYYYY? How does it make sense to screw me over more because … you have already screwed me over? How much brainpower does it take to have that register and not simply auto-file?

I get a license, finally. I acknowledge the camera operator’s joke about me being ready to get out of there. I deny it any success at injecting any amount of levity into the situation. I fill out the corrected voter registration form. I flip to the second page and it is still WRONG. I show the camera operator. She says she will take care of it and I can just submit the correct one. I do so.

Today, in the mail, I find a voter registration application. As if I hadn’t submitted one. And, yes, it has the wrong birthdate.

____________________

I don’t have any complaints about the employee manner or anything. Just some notes on competence.

1) Herndon did not check the facts and dismissed me out of hand. This same thing happened at the DPS in Texas only the gentleman looked, confirmed the error, and fixed it there. Point, DPS.

2) They compounded the issue by creating extra inconvenience when it was well-within their power not to. A forty-minute wait turned into a two-hour ordeal.

3) They claimed to have fixed a problem that they clearly have not fixed.

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